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Full job description
First Southern Bank has served our communities for generations and will continue to grow in the years to come. We strive to provide customers with superior financial products and services while providing a workplace with equal opportunities for all. We are seeking a highly motivated and customer focused individual to join our team as a Teller/Customer Service Representative. This is a great opportunity to work in a fast-paced environment while delivering excellent customer service.
Summary
Operates a teller window by providing prompt, efficient and accurate customer service, representing the Bank in a courteous, professional manner. This position is required to be fully knowledgeable and skilled in the areas of new accounts, cross selling bank products and services, and providing quality customer service to further customer relations.
Essential Functions
Accepts deposits, cashes checks, process savings withdrawals and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.
Prepares cashier’s checks, processes credit card cash advances, makes change orders, processes night deposit bags. Accepts payments; loan payments, safe deposit box rental payments, etc.
Enters transactions in the bank’s recordkeeping system, recording all transactions and producing a customer receipt.
Balances transactions at end of day and verifies cash totals.
Open and process new accounts, including DDA, savings, certificate of deposit and individual retirement accounts.
Assists with safe deposit box services, check orders, debit card services,
Prepares stop payments and wire transfers.
Provides internet banking and mobile banking support.
Answers customer inquiries and gives balances.
Retrieves and handles incoming mail, outgoing mail and returned mail.
Maintains a work area that ensures the safety of all negotiables and confidential records.
Answers the telephone and transfers calls to the appropriate personnel.
Cross-sells the Bank’s service and products.
Additional Responsibilities
May assist Head Teller; vault maintenance, opening and closing.
ATM Balancing
Performs other duties as assigned.
Required Skills and Training
Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees.
Knowledge of Bank Products, Services and Policies.
Successful completion of online training and any other compliance training deemed necessary by the Bank.
Have knowledge and abide by Bank Secrecy Act Laws and regulations.
Education and Experience
High school diploma or equivalent is required.
Customer Service Experience.
Cash handling experience is required.
Knowledge of general office and branch operation activities is preferred.
Physical Requirements
Must be able to lift up to 15 pounds at times.
May need to stand for long periods of time.
Prolonged periods sitting at a desk and working on a computer.
First Southern Bank is an equal opportunity employer. Member FDIC. Drug Free Workplace. E-Verify.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule: Monday to Friday Work Location: In person
