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Position responsibilities may include:
Tabulate and process energy efficiency audit findings and designs into Utility Databases
Help in streamlining the process for data entry by collaborating with peers and managers
Verify all data entry for accuracy and completeness
Timely reporting of weekly activities and data entry results
Manage a professional work environment and reputation reflective of Complete
Energy's standards
Provide a high level of customer service on the phone or in person throughout
any interactions with customers, vendors, contractors and peers
Represent Complete Energy in a professional manner at all times when dealing
with customers, suppliers or contractors
Office administrative responsibilities such as filing, inventory and reporting
Program marketing - including social media
As needed, seek out internal technical project guidance to ensure achievement of
customer satisfaction
Adhere to company policies and procedures
Additional activities as directed
Qualifications to include:
Strong attention to detail is paramount
Inbound and outbound phone skills are necessary
Proficient with Microsoft Excel, Word and other general office applications
Must be able to type 40 WPM with 100% accuracy
Minimum of two years related work experience and competence in customer
service/office environment working with computers
Ability to work independently and manage time to meet or exceed timelines
Advanced organizational skills with ability to manage multiple priorities
Excellent verbal, written, computer, interpersonal, and technical communication
and presentation skills
Marketing experience is a plus
Social Media experience is a plus
U.S. Citizenship or U.S. Permanent Resident status as well as a valid Drivers
License issued by state of residences and in good standing required
Required to pass background and drug testing for employment
May be required to pass security clearance investigation
Complete Energy Services, based in Raynham, MA is seeking a Data Entry/Customer Service Representative to work within our energy efficiency programs throughout MA and NH. The ideal candidate will be part of a team that will process energy efficiency and demand reduction projects for commercial businesses. This position will report to the Complete Energy Program Manager in conducting work.
The ideal candidate will be part of a team that will identify prospects, sell, define and coordinate energy efficiency and demand reduction projects for commercial businesses in the Electric Utilities service territory as well as work with the utility to achieve aggressive energy reduction goals. This position will report to the Complete Energy Program Director in conducting work.
Conduct outreach and education to targeted customers and schedule and/or perform energy efficiency audits
Tabulate and input audit findings in Complete Energy proprietary CRM database with tablet and utilities systems as needed
Sign-up and audit multiple businesses per day in order to hit monthly markers of successful sales
Determine qualifying measures and techniques and evaluate successful measure implementation
Explain audit results to customers and effectively sell projects
Timely reporting of weekly activities and audit results
Represent Complete Energy in a professional manner at all times when interacting with customers, suppliers or contractors
Support customers with the highest level of service and respect
Manage a professional work environment and reputation reflective of Complete Energy's standards
Develop thorough knowledge of energy industry, structure, trends, and issues to ensure full discovery and understanding of customer’s primary business objectives and requirements
Cultivate effective business relationships and communicate full scope of Complete Energy solutions and services to meet customer energy savings requirements
Target and contact key decision makers and develop positive relationships to secure new projects opportunities, sales volume, and market share
Monitor account plan progress, including market conditions, customer needs, competitive activity and provide progress and execution updates
Seek internal technical project guidance to ensure achievement of customer satisfaction
Additional activities and responsibilities as necessary
Strong direct sales skills
A plus to have experience marketing energy efficiency and renewable technology solutions, but will train
Ability to communicate energy savings in a simple manner
Proven and successful track record in securing the sale of complex offerings from top-level management
Demonstrated business sales development, cultivation, and relationship management skills
Ability to identify customer needs, effectively communicates solution offerings, and position company as top choice provider
Highly effective and successful sales negotiation and closing techniques
Extensive financial planning and solutions experience with ability to develop a business case required
Active participation with local and regional customer-focused, professional, and industry associations
Excellent verbal, written, computer, interpersonal, and technical communication and presentation skills
Strong organizational skills with ability to manage multiple priorities and business relationships
U.S. Citizenship or U.S. Permanent Resident status as well as a valid Drivers License issued by state of residences and in good standing required
Complete Energy Services, based in Raynham, MA is seeking a Sales Consultant to work within our energy efficiency programs and projects in our Massachusetts locations.
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