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Type:  
All
 
11/15/2024
Marketing
Data Entry/Customer Service Representative
Description:  

Position responsibilities may include:

  • Tabulate and process energy efficiency audit findings and designs into Utility Databases

  • Help in streamlining the process for data entry by collaborating with peers and managers

  • Verify all data entry for accuracy and completeness

  • Timely reporting of weekly activities and data entry results

  • Manage a professional work environment and reputation reflective of Complete

    Energy's standards

  • Provide a high level of customer service on the phone or in person throughout

    any interactions with customers, vendors, contractors and peers

  • Represent Complete Energy in a professional manner at all times when dealing

    with customers, suppliers or contractors

  • Office administrative responsibilities such as filing, inventory and reporting

  • Program marketing - including social media

  • As needed, seek out internal technical project guidance to ensure achievement of

    customer satisfaction

  • Adhere to company policies and procedures

  • Additional activities as directed

Requirements:  

Qualifications to include:

  • Strong attention to detail is paramount

  • Inbound and outbound phone skills are necessary

  • Proficient with Microsoft Excel, Word and other general office applications

  • Must be able to type 40 WPM with 100% accuracy

  • Minimum of two years related work experience and competence in customer

    service/office environment working with computers

  • Ability to work independently and manage time to meet or exceed timelines

  • Advanced organizational skills with ability to manage multiple priorities

  • Excellent verbal, written, computer, interpersonal, and technical communication

    and presentation skills

  • Marketing experience is a plus

  • Social Media experience is a plus

  • U.S. Citizenship or U.S. Permanent Resident status as well as a valid Drivers

    License issued by state of residences and in good standing required

  • Required to pass background and drug testing for employment

  • May be required to pass security clearance investigation

Location:  

Complete Energy Services, based in Raynham, MA is seeking a Data Entry/Customer Service Representative to work within our energy efficiency programs throughout MA and NH. The ideal candidate will be part of a team that will process energy efficiency and demand reduction projects for commercial businesses. This position will report to the Complete Energy Program Manager in conducting work.

Attire:  
Business Casual
Travel:  
20%
Web Address:  
Contact Info:  
Michael Duffy
833.237.2677 x111
 
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