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Position responsibilities may include:
Tabulate and process energy efficiency audit findings and designs into Utility Databases
Help in streamlining the process for data entry by collaborating with peers and managers
Verify all data entry for accuracy and completeness
Timely reporting of weekly activities and data entry results
Manage a professional work environment and reputation reflective of Complete
Energy's standards
Provide a high level of customer service on the phone or in person throughout
any interactions with customers, vendors, contractors and peers
Represent Complete Energy in a professional manner at all times when dealing
with customers, suppliers or contractors
Office administrative responsibilities such as filing, inventory and reporting
Program marketing - including social media
As needed, seek out internal technical project guidance to ensure achievement of
customer satisfaction
Adhere to company policies and procedures
Additional activities as directed
Qualifications to include:
Strong attention to detail is paramount
Inbound and outbound phone skills are necessary
Proficient with Microsoft Excel, Word and other general office applications
Must be able to type 40 WPM with 100% accuracy
Minimum of two years related work experience and competence in customer
service/office environment working with computers
Ability to work independently and manage time to meet or exceed timelines
Advanced organizational skills with ability to manage multiple priorities
Excellent verbal, written, computer, interpersonal, and technical communication
and presentation skills
Marketing experience is a plus
Social Media experience is a plus
U.S. Citizenship or U.S. Permanent Resident status as well as a valid Drivers
License issued by state of residences and in good standing required
Required to pass background and drug testing for employment
May be required to pass security clearance investigation
Complete Energy Services, based in Raynham, MA is seeking a Data Entry/Customer Service Representative to work within our energy efficiency programs throughout MA and NH. The ideal candidate will be part of a team that will process energy efficiency and demand reduction projects for commercial businesses. This position will report to the Complete Energy Program Manager in conducting work.
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