We help senior executives from companies with call centers deliver better customer experiences by eliminating high hold times, reducing abandon rates, and addressing staffing issues (including high turnover rates).

We provide clients with competitively priced onshore representatives, many of whom are visually impaired, disabled, or veterans. We've exceeded the KPI expectations of each of our clients in Delaware, the Delmarva Peninsula, and along the East Coast. 

At our highest value, we deliver quality interactions…and we manage turnover better than our competitors. And we can provide you with strategic advice as you look at all aspects of your call center operations, thanks to more than 20 years of regional and national call-center experience at multiple companies.