Shore Legal Access (SLA) is a Maryland nonprofit connecting
Eastern Shore individuals and families in need of legal representation with
volunteer attorneys to ensure that justice truly is for all. Shore Legal Access makes the
law accessible to Eastern Shore residents facing challenges in civil legal
matters, including family law, life and estate planning, consumer debt,
landlord/tenant matters, and criminal record expungement. Its staff and
volunteer attorneys empower individuals and families to resolve legal issues
while helping those new to the law understand their role in advocating for
their individual rights and responsibilities. Clients of Shore Legal Access walk
away with an attorney in their corner, connections to community services, and a
new perspective on the law.
Job Summary
Shore Legal Access (SLA)
seeks a personable, proactive, and compassionate Life Planning Case Manager
and Community Outreach Coordinator (Lower Shore) to join our dynamic team. The Life Planning Case Manager is a central point of contact for new clients and plays a crucial role in connecting clients with the life and estate planning assistance they need, including obtaining wills, powers of attorney, and medical directives. This position entails coordinating monthly clinics with volunteer attorneys and working with community partners to raise awareness about SLA’s life and estate planning services. Additionally, you’ll cultivate strategic partnerships through community outreach activities, including tabling at community events and providing informational presentations about SLA’s services to deepen connections between SLA and the people we serve. This position is based in SLA’s Salisbury Office. The annual salary range
for this position is $44,625-$47,250. SLA offers opportunities for
cross-training and advancement, a flexible, hybrid work environment and a
robust package of employee benefits including generous paid time off, employer
covered health, vision, and dental insurance, long-term and short-term
disability, and matching funds for retirement savings plans.
Job Responsibilities:
Comprehensive Client Intake Process: Manage and execute
a compassionate client intake process, conducting interviews and screenings
both in person and over the telephone for people seeking life and estate
planning legal services. Respond promptly to client inquiries received via
phone messages and online channels. Conduct income eligibility screenings and
assess case types (SLA handles civil cases such as family law, life planning,
and bankruptcy). Refer ineligible clients to appropriate community resources
and partner agencies. This position will also provide general phone intake a
small number of hours per week to support the overall intake process.
Managing monthly life and estate planning clinics: Schedule client
appointments at monthly life planning clinics. Staff monthly clinics in
Salisbury. Coordinate with SLA staff and volunteer attorneys. Coordinate and
schedule document signing appointments.
Case Management: Work proactively to help clients
navigate obtaining legal assistance, including collecting documents, connecting
clients with additional resources, and providing trauma-informed assistance for
clients experiencing crisis.
Database Management: Manage client information and case status in SLA’s case management database, ensuring accurate documentation, tracking, and reporting.
Community and Stakeholder Engagement: Collaborate with SLA leadership to develop and implement an innovative community outreach plan targeting individuals, private entities, government agencies, schools, and other community services organizations. Assist in developing plans to expand SLA’s presence and reach. Participate in community outreach events, including tabling, providing informational presentations at events, sometimes requiring evening and weekend hours. Serve as a mission ambassador by advancing SLA’s mission through professional networks and partner cultivation.